Jewelry Manager

Neiman Marcus Group-has many great job opportunities available at Scottsdale Fashion Square. Please view the link for available open postions. 

Responsibilities & Duties
Business Ownership

Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department

Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)

Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)

Provides input on strategic objectives for the store and sets priorities accordingly by department

Reviews business with applicable Buyers for department and discusses action plans that will yield positive results

Establishes plans and strategies in partnership with Client Development Lead(s)

Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)

Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue

Supports audit compliance to enforce department and stockroom controls, as applicable
People

Manages people, product and placement, and sales promotion within department

Recruits, hires, trains, and develops sales team, as applicable

Owns Associate performance management, career development, and coaching as needed

Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues

Communicates expectations for Associate behavior and holds Associates accountable

Manages team's daily prioritization of tasks

Sets goals for team in alignment with department objectives and supports Associates in achieving them

Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs
Customer Experience

Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards

Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience

Maintains a strong presence on the floor and is aware of what is happening throughout the day

Proactively builds positive and productive relationships with vendors, customers, merchants, etc.

Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations

Partners with functional leads for execution of in-store selling events

Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
Sales Experience Manager*

In addition to the above requirements, manages Alterations team**, Service Ambassador team, and Customer Service team, as applicable
Personal Stylist Manager*

In addition to the above requirements, manages Alterations team** and Personal Stylist team, as applicable
**Store leadership will place Alterations / Sales Support teams as needed in their specific stores

Qualifications
4-6 years of relevant experience, luxury retail fashion experience preferred

4-year degree preferred

Proven track record achieving business results

History of building, leading, motivating, and coaching teams to achieve objectives

Excellent oral and written communication skills

Strong attention to detail

"Win together" mentality

Basic proficiency with MS Office Product Suite, advanced proficiency preferred

Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds

Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Competencies


Passion for People

Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement

Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption

Structures messages in a clear logical manner using the most appropriate communication medium

Responsible for the performance and career development of direct reports

Actively recruits and hires quality talent to add to team, planning for and creating talent bench

Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure

Evaluates and calibrates performance fairly and provides feedback with consistent follow-up

Assures that rewards are tied to objectives and requirements

Promotes a positive environment of achievement, recognition, and celebration


Serves as a role model by establishing and adhering to high ethical standards

Leads team in appropriately enforcing policies and procedures, ensuring understanding from all Associates

Speaks with truth and candor, modeling how to challenge the status quo appropriately


Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly


Creates a gracious and welcoming environment for internal and external customers as well as other partners

Passion for Business

Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities


Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks


Tracks progress against departmental strategies to execute properly and successfully


Proactively shares information, best practices, and new ideas with team to improve business and performance


Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)


Uses critical thinking skills to analyze problems and to recommend viable solutions


Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted
Passion for Personal Growth


Continuously builds skills and knowledge through training, coaching, and career experiences


Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry


Conveys energy and enthusiasm for NMG and personal work


Adapts personal approach in response to diverse situations and people


Responds to unexpected changes in work environment with creativity and resilience


Establishes and upholds high personal standards for individual work and environment


Maintains a customer-centric mentality versus a solely store-centric one
This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Additional Information
Posting Date: Mar 13, 2024
Overtime Status: Exempt