Sales Supervisor

Summary Description:
A sales supervisor is responsible for ensuring a high level of customer satisfaction through excellent sales performance. Leading by example, the sale supervisor plays an important role in driving the stores’s business effecting company values and service standards.

 
Essential Job Responsibilities:
Provide a professional and excellent level of customer service with existing and new customers.
Generate sales by identifying appropriate business targets. Build new customer base to maximize sales. Retain existing customers by providing by developing trust and strong client relatopnships. 
Demonstrate clienteiling skills through customer outreach and warbdoring skills.
Lead, direct and motivate the sales team in order to achieve the overall corporate sales objectives.

Delegate functions and tasks to team associates.
Implement the sales strategy plan.
Execute floor leadership—own the sales floor with the Store Manager; greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries. 
Coach and train retail sales staff on best sales practices.
Identify current and future trends that appeal to the consumer.
Ensure that the fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
Ensure merchandise is clean and ready to be displayed.
Develop product knowledge by completing e-learning modules and training with the SM or ASM in order to communicate it to the customer.
Adhere to loss prevention and inventory control and compliance procedures.
Ensure promotions are accurate and merchandised to company standards.
Monitor local competitors.
Handle customer questions, complaints, and issues.
Support and reinforce positive employee relations through leading and developing a quality store team, and communicate and partner with the Store/Assistant Manager on coaching and conflict resolution.
Perform all other duties as assigned and required.
Hold store keys and regularly participates in store opening and closing functions.
Requirements/Qualifications:
A minimum of 2 years sales experience in retail.
Strong selling skills with an emphasis on client development.
Excellent communication skills required.
Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity.
Good leadership and motivational skills as to effectively lead a team.
Sporting Spirit - must possess a competitive edge and drive to meet goals.
Innovative thinker that will drive our brand forward.
 
Core Values and Traits:
 
Accountable:
Providing answers to questions
Propose solutions
Integrating our role as a global economic player
 
Collaborative:
Succeeding together
Working together
Sharing information
Trusting each other
 
Caring:
Respecting our people
Caring for customers
Different points of view
Diversity
Concerned by others
 
Audacious:
Taking risks
Being creative & innovative
Following the less taken path
Creating value
 
 
This job description is not intended to be exhaustive.  They can be changed orally or in writing at any time by the discretion of management.  We as Lacoste associates must always ensure that all functions of our position are represented with our core values being: Accountable, Collaborative, Caring and Audacious.