Part-Time Concierge

Part-Time Retail Concierge

Fashion Square

Scottsdale, AZ

Schedule- 16 hours per week

RESPONSIBILITIES

Greets and assists all guests and property personnel in an efficient and courteous manner 

Defines, communicates, and maintains high standards of guest service at all times 

Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels 

Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. 

Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the property and local area.  

Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning 

Supports and promotes all property programs and events 

Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked 

Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses 

Actively researches shopping, dining, experiential trends to ensure the property is able to provide guests with services both expected and unexpected 

Builds professional networks within the guest base and community to enhance knowledge and services currently being offered 

Responds to guests via phone, email, and property website. 

Corresponds with guests who require follow up or solutions 

Participates in and successfully completes all training programs 

Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times 

Tends to other administrative duties as assigned 

Acts as a property ambassador within the Center and local community to promote the property’s services, amenities and events 

Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests