Full-Time Seasonal Educator

Job Summary: 

 

The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.  

 

Key Responsibilities of the Job 

 

Guest (i.e., Customer) Experience

Interact with guests to ensure a great guest experience in a manner that values guests’ time. 

Assess guests’ needs to provide customized, effective purchase and return solutions and support.  

Provide technical product education by articulating the value and benefit of the product.  

Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.

Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.

Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. 

 

Working with Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.

Establish supportive and productive relationships with all team members.

Collaborate with team members to ensure optimal guest experience and support store operations.

Operations 

Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. 

Use in-store technology to support store operations and provide positive guest experiences.

Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.

Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

Key Skills & Core Values You Bring 

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences  

Integrity/Honesty: Behaves in an honest, fair, and ethical manner

Guest Experience: Enjoys working and connecting with, understanding, and helping guests 

Personal Responsibility: Accepts responsibility/accountability for actions; is dependable

Self-Awareness: Is aware of how words or actions may be perceived by or affect others 

Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives

Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging

Job Requirements

 

Eligibility

Must be legally authorized to work in the country in which the store is located 

Must be 18 years of age or older

Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)

Must have the ability to travel to assigned store with own transportation methods

Availability

Willing to work a flexible schedule including evenings, weekends, and holidays

 

Other Willingness Requirements

Willing to work in an environment with bright lights and loud music

Willing to move through a store for most of a shift to help guests and accomplish work

Willing to move boxes weighing up to 30 lbs (13.6 kg)

Willing to work as part of a team and also complete some work independently

 

Job Assets (i.e., nice to have; not required)

Education: High school diploma, GED, or equivalent

 

In keeping with our mission, please connect with us at accommodations@lululemon.com if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.